Credit Cards Over the Phone:

Due to security reasons and processing fees, we do not accept credit cards over the phone. If accepting a credit card over the phone is necessary, a 5% surcharge will be applied to your Invoice total.


Third-Party Material Installation:

We do not install flooring or tile purchased from outside sources. We can not ensure quality of product and are unable to warranty it.


Mold Remediation:

Creative Flooring & Design is not licensed to remove mold or treat for future mold. For health reasons, we do not allow our crews to work in contaminated areas. If your jobsite is found to have mold, work will cease until remediation is complete.


Flooring Repairs for Non-Customers:

Service calls for product installed by other companies or independent installers are completed as time permits. We can not guarantee that our crews will be able to perform a repair with in any certain period of time. Also, many materials can not be matched due to discontinuation. Please let us know if you have spare materials for the repair.