Hurricane Florence Recovery Tips

If you have suffered damage to your home from Hurricane Florence and are in need of repairs to your floors or tiled surfaces such as showers, here are some tips.


  1. Contact your insurance company and file a claim. See if they recommend anyone for clean up. Some insurance companies will not pay out if volunteers work on your house.
  2. If your insurance company allows, contact a Disaster Clean-Up Crew. Have them remove affected carpet, pad, flooring and anything else that can not be saved or cleaned & sanitized. Make sure to treat and prevent mold.
    • Samaritan’s Purse (252) 725-5802
    • The Baptist Men
  3. Apply for FEMA assistance whether you think you’ll get it or not. Let them decide.
  4. Contact a local brick & mortar flooring store. There are 5 in New Bern alone. There are many scammers and unqualified people who will be trying to get your money right now. Buyer beware! Ensure that you are using a qualified installer that has your best interests at heart by using a local flooring store. If you choose to use an independent contractor, make sure you ask for proof of insurance and business license. Consider using local businesses, it will help everyone recover. NOTE: It is common practice for flooring stores to require up to a 50% deposit before they will order materials.
  5. Be patient. We know it’s hard. Really, we do. After wide spread disasters, flooring stores may have wait lists that can be months long. There are 4,000+ damaged homes and businesses in New Bern. Recovery takes time.



Q: I didn’t get very much water in my house, but my carpet is soaked. Is it ruined?

A: Most likely, Yes. The bigger issue is mold. Carpet is porous and the contaminated flood waters are soaked through your carpet and your pad, into the subfloor beneath. This creates a breeding ground for mold and will cause health issues. If you don’t have flood insurance, apply for FEMA assistance and get new flooring.


Q: I have floating Luxury Vinyl Plank floors that got some rain on it. Do I need to replace them?

A: If water did not reach your subfloor, likely from the edge of the room, you should be ok. If water did reach your subfloor, have the demo crew carefully remove your LVP flooring. Do not break the locking edges. Have the subfloor dried and treated for mold, then have your flooring installer re-install your dried, cleaned LVP floors. Make sure to call ahead to get on the schedule.